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Terms and Conditions
Terms and Conditions

1) These terms and conditions govern the business relationship between us (Pipeloops) and you, our valued customers. The terms and conditions apply to all products sold via our online store.

2) Pipeloops offers sample sets and other items related to the virtual pipe organ software Hauptwerk. Use of our samplesets with other software samplers is not supported by us. With your purchase you acquire a perpetual right to use the sample set. Please take note of the licence conditions stated for each sample set.

3) With your order you are offering to us to purchase a sample set for the stated price. The contract of purchase will come about with our order confirmation e-mail or the provision of the download link.

4) Pipeloops will ship products sold through this store after full payment has been received. Download links will normally be provided automatically, physical shipments will normally be processed within one day.

Right of withdrawal

You have the right to withdraw from your contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from your contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the model withdrawal form provided with your order confirmation, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. If your order required the provision of customized services, e.g. a personalized licence key, the cost for these services will not be reimbursed.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusions from withdrawal

When receiving a sample set on a sealed DVD, the right of withdrawal will cease when you break the seal.

For download products the right of withdrawal will cease with the execution of the contract, i.e. the provision of the download link. During the download process you will be explicitely notified of this and you will only receive the download link after confirming that you wish to get the download link immediately and that you know that this terminates your right of withdrawal.

Information on Online-Dispute-Resolution:

During the first quarter of 2016 the EU-Commission will provide an internet platform for online dispute resolution ("OS-platform"). This platform is intended as a platform for out-of-court settlement of disputes resulting from online contracts of purchase. The platform will be available using this link.

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