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Shipping & Payment
Shipping
  • Download
    All our sample sets are offered as download items. After receipt of your payment you will get a download link from us. This link is available on your "my account" page (look at your order history).
  • Orders from outside the European Community
    For orders from outside the European Community no VAT (19% inside the EC) is applied. The store will show the net price.

    Commercial customers from European countries (other than Germany)
    Commercial customers from EC countries (excluding Germany) with tax identification number can purchase our sample sets without VAT added by us. Please mail us your tax ID before your first purchase, and as soon as we have checked and stored it in the database your online purchase will be automatically without added VAT. Please note that you will have to pay VAT in your own country and that the invoice will have a note to that effect.

    Payment

  • Bank transfer / Check
    If you pay via bank transfer, please make sure that you cover all transfer expenses, so that our account is credited the full amount. International banking information is given on your invoice. Should you plan to pay by check, please add an additional 12,00 to the amount. This fee is charged by the german bank for accepting international checks. Your order will be delivered as soon as your payment arrives.
  • VISA/MasterCard
    Currently we are not accepting credit card payments any more, as the fees associated with this are very high. We are working on integrating PayPal Plus in our store system, which will then allow customers to pay with their credit card even without a PayPal account.
  • Paypal
    Payment via Paypal is also available. You will be redirected to a secured web-payment page of PayPal.
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