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Shipping & Payment
  • Download
    All our sample sets are offered as download items. After receipt of your payment you will get a download link from us. This link is available on your "my account" page (look at your order history).
  • Regular Mail
    Some sample sets are also offered on DVD (as long as supplies last! We are in the process of switching to download only!). If you prefer this option please select the DVD version when ordering. Shipment costs are shown on the order pages.
  • Orders from outside the European Community
    For orders from outside the European Community no VAT (19% inside the EC) is applied. The store will show the net price. When sample sets are shipped to such countries (does not apply to downloads) import duties or tax may be charged by the destination country. Since regulations differ for various countries, we are unable to post the applicable tax or duty rates (if any) here. Please check with your local customs offices before ordering which surcharges might be applied to your order. All orders physically shipped by us will have an international customs declaration form attached. We will declare the order as "software" and state the value of the order on the form.

    Commercial customers from European countries (other than Germany)
    Commercial customers from EC countries (excluding Germany) with tax identification number can purchase our sample sets without VAT added by us. Please mail us your tax ID before your first purchase, and as soon as we have checked and stored it in the database your online purchase will be automatically without added VAT. Please note that you will have to pay VAT in your own country and that the invoice will have a note to that effect.

    Please note: We do accept PayPal and creditcard payments mainly as a service to our customers from abroad. If it is possible for you we would appreciate if you select payment via bank transfer (this should be possible anywhere within the European Union). The charges for PayPal and credit card payments are rather high and with your payment via bank transfer you help us to keep our prices low.
    Thank you!

  • Bank transfer / Check
    If you pay via bank transfer, please make sure that you cover all transfer expenses, so that our account is credited the full amount. International banking information is given on your invoice. Should you plan to pay by check, please add an additional 12,00 to the amount. This fee is charged by the german bank for accepting international checks. Your order will be delivered as soon as your payment arrives.
  • COD
    Cash on Delivery is only available for shipments within Germany. A COD fee of 4.00 is added to your order.
  • VISA/MasterCard
    We also accept payments via VISA or MasterCard. The payment will be processed by B&S Card Services, a PCI Data Security Standard certified payment provider. Your credit card data will be entered and processed only on the external system of the payment provider.
  • Paypal
    Payment via Paypal is also available. You will be redirected to a secured web-payment page of PayPal.
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