Pipeloops

Data Protection Declaration

Privacy Policy

1. Data Controller

The controller responsible for the processing of personal data on this website is:

Pipeloops
Proprietor: Reiner Suikat
Am Schwarzen Berge 28B
38112 Braunschweig
Germany
Email: pipeloops@pipeloops.com

2. Hosting and Server Logs

This website is hosted by IONOS. When accessing the website, technically necessary data may be processed, including the requested page or file, browser and operating system information, time of access and information relating to the IP address.

This processing is based on Art. 6(1)(f) GDPR. Our legitimate interest is the secure, reliable and technically correct operation of our website.

IONOS processes hosting data on our behalf under a data processing agreement pursuant to Art. 28 GDPR. Server log data is retained according to the retention periods applicable to the hosting service.

3. Cookies

This website uses only technically necessary cookies, in particular a session cookie required for the operation of the online shop.

The session cookie enables shopping cart functions, customer login and the ordering process. No cookies are used for advertising, tracking or profiling.

Storing or accessing technically necessary information on the user's device is based on Section 25(2) no. 2 of the German TDDDG. Subsequent processing of personal data is based on Art. 6(1)(b) GDPR where necessary for contractual purposes, and otherwise on Art. 6(1)(f) GDPR.

4. Customer Accounts

When creating and using a customer account, we process the information provided by the customer, in particular name, address, email address and information required to manage the account and process orders.

The legal basis is Art. 6(1)(b) GDPR. Providing the information necessary for the customer account and order processing is required in order to conclude and perform the contract.

5. Orders

When an order is placed, we process the data required to perform the contract, including contact and billing information, purchased products, payment information and information concerning the provision and download of the purchased digital content.

Processing is based on Art. 6(1)(b) GDPR. Where retention is required by commercial or tax law, processing is additionally based on Art. 6(1)(c) GDPR.

6. Payment by Bank Transfer

For payments by bank transfer, we receive information transmitted by the financial institutions involved, including the account holder's name, account information, payment amount, payment reference and date of payment.

These data are processed for payment allocation, contract performance and compliance with statutory accounting and retention obligations. The legal bases are Art. 6(1)(b) and (c) GDPR.

7. Payment via PayPal

If PayPal is selected, payment processing is carried out by PayPal (Europe) S.à r.l. et Cie, S.C.A., Luxembourg.

PayPal processes personal data required for payment processing under its own responsibility. Pipeloops receives the information necessary to allocate and document the payment, but does not receive the customer's complete bank account or credit card details.

Further information is available in the PayPal Privacy Statement.

Our processing of payment information is based on Art. 6(1)(b) GDPR and, where statutory retention obligations apply, Art. 6(1)(c) GDPR.

8. Downloads and Licence Activation

Purchased sample sets are made available for download through the Pipeloops website hosted by IONOS.

Information concerning customer accounts, orders and download transactions is processed to provide the purchased content and, where necessary, prevent misuse. The legal bases are Art. 6(1)(b) and (f) GDPR.

For sample sets requiring licence activation, customers receive an activation code. Pipeloops does not transmit personal customer data to Hauptwerk, PACE/iLok or other licensing providers for this purpose.

9. Contact

When contacting us by email or through the contact form, we process the information provided in order to respond to the enquiry.

Where the enquiry relates to an existing or potential contract, processing is based on Art. 6(1)(b) GDPR. Other enquiries are processed on the basis of Art. 6(1)(f) GDPR.

The data will be deleted when the enquiry has been conclusively dealt with, unless statutory retention obligations or other lawful grounds require continued storage.

10. Newsletter

If you subscribe to our newsletter, we use your email address to send information about Pipeloops products and related news.

Subscription uses a double opt-in procedure. After subscribing, you receive an email asking you to confirm your subscription.

Information concerning subscription and confirmation may be stored to demonstrate that valid consent was obtained.

Newsletter administration is performed using ListMessenger on our own IONOS webspace. Subscriber data is not transferred to an external newsletter marketing service.

The legal basis for sending newsletters is your consent pursuant to Art. 6(1)(a) GDPR. Information required to demonstrate consent may be retained on the basis of Art. 6(1)(f) GDPR.

You may withdraw your consent at any time with effect for the future, in particular by using the unsubscribe link included in each newsletter.

After unsubscribing, your email address will be removed from the active mailing list. Information necessary to demonstrate previously granted consent may be retained for the applicable statutory limitation period.

11. No Analytics or Tracking

Pipeloops does not use external analytics, advertising or tracking services such as Google Analytics, Meta Pixel or comparable services. No user profiles are created for advertising purposes.

12. Recipients of Personal Data

Personal data is disclosed only where necessary for contract performance, where required by law or where another legal basis permits disclosure.

Recipients may include:

IONOS as hosting provider and processor
PayPal when this payment method is selected
Financial institutions involved in bank transfers
Tax authorities and other public bodies where legally required

Pipeloops does not sell customer data or disclose it to third parties for their own advertising purposes.

13. Retention Periods

Personal data is retained only for as long as necessary for the relevant processing purpose, unless statutory retention obligations require longer storage.

Accounting documents and business correspondence are retained in accordance with applicable German commercial and tax law, generally for six, eight or ten years depending on the type of document.

Customer account data is generally retained while the account exists, subject to statutory retention obligations and other legitimate reasons for continued storage.

14. Your Rights

Subject to the applicable statutory requirements, you have the right to:

Access your personal data (Art. 15 GDPR)
Rectification (Art. 16 GDPR)
Erasure (Art. 17 GDPR)
Restriction of processing (Art. 18 GDPR)
Data portability (Art. 20 GDPR)
Object to processing (Art. 21 GDPR)
Withdraw consent with effect for the future (Art. 7(3) GDPR)

Where processing is based on Art. 6(1)(f) GDPR, you may object on grounds relating to your particular situation, subject to the conditions of Art. 21 GDPR.

To exercise your rights, please contact pipeloops@pipeloops.com.